1. Before Your First AppointmentOnce you book, you'll receive an intake form to complete before we meet. This helps me understand your or your child's history and gives me more time to focus on what matters during the consultation. If you have any previous blood tests, stool tests or specialist reports, please send them through ahead of time to hello@little-biome.com. 2. Initial ConsultationIn the first consultation, I take a comprehensive health history. For children, this includes pregnancy and birth, feeding, early antibiotic use, diet, sleep, digestion, skin and development, as well as your main concerns and goals. I'll review any testing already done and let you know if functional testing would be helpful. Testing is only recommended when it will guide treatment. You'll leave with a clear sense of what's happening and where we're heading. 3. Your Treatment PlanYou'll receive a written plan after each appointment explaining what we're doing and why. This may include dietary changes, lifestyle adjustments, targeted prebiotics and probiotics, herbal medicine and nutritional medicine. Plans are designed to be realistic for everyday life, with practical guidance on how to put them in place. Any recommended products can be ordered through an online dispensary and delivered to your door. 4. Review AppointmentsReviews are usually every 3 to 6 weeks, depending on the case. We'll look at what's changed, adjust the plan as needed and retest where useful. The aim is steady, lasting progress toward the goals you came in with.Acute appointments Acute appointments are available as needed if you or your child becomes unwell with something outside the focus of our current treatment, such as a cold or flu. For urgent or severe symptoms, please contact your GP or seek emergency care. Working With Healthcare ProvidersWhere appropriate, I'm happy to work alongside your GP, paediatrician or other specialists so your care is connected and consistent.

A child appointment is for 16 years and under. Acute appointments are available to existing clients only. If you have not had an appointment with us in the past 6 to 12 months, you will need to book an initial or extended return consultation rather than a standard return appointment.In-person consultations are available Monday and Thursday at Melbourne Natural Medicine Clinic, South Melbourne, please contact directly.Private Health Insurance: Jessica is a Clinical Nutritionist and Western Herbal Medicine practitioner, and an accredited member of the Australian Natural Therapists Association (ANTA). Many private health funds offer rebates for clinical nutrition consultations under extras cover, and some funds now also offer rebates for Western herbal medicine.Before booking, we recommend contacting your fund to check:whether your policy includes clinical nutrition (please say nutritionist, not dietitian) or Western herbal medicinewhether telehealth consultations are coveredhow much you can claim and any annual limitsAfter each appointment you'll receive an itemised receipt with your practitioner's provider number, which you can submit to your fund to claim your rebate. Children's consultations can be claimed under a family policy.

Payment for initial consultations is taken at the time of booking. For return appointments, an invoice is issued at booking, with payment due at least 48 hours before your appointment. Appointments unpaid in this window may be released to another client.Cancellations and reschedules must be requested in writing by emailing hello@little-biome.com, or going through the Simple Clinic portal. Notice is measured from when we receive your request, based on Melbourne time (AEST/AEDT).Cancellations:More than 48 hours notice: full refund.Between 24 and 48 hours notice: 50% refund.Within 24 hours notice, or a no show: no refund.Reschedule:One free reschedule is offered with at least 24 hours notice. Less than 24 hours notice will be considered individually and may incur a fee. If we need to cancel or reschedule your appointment, we'll let you know as soon as possible and offer a reschedule or full refund.